Refund policy
RETURN AND REFUND POLICIES
We have a no return, no refund policy on custom-made items, prepared especially upon the clients request and instructions.
A 30-day return policy on custom-made items, which means you have 30 days after receiving your item to request a return, is only possible in case you receive a faulty good or a different size to the one ordered.
To be eligible for a return, on any item (custom-made or not), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at inforavence@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Your request will be evaluated and your item will be replaced.
You can always contact us for any return question at inforavence@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, by replacing it with a new/right item.
Other Exceptions/non-returnable items
Certain types of items, other than custom-made items, cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel within 14 days of order, for any reason and without a justification, as long as the item is not a custom-made item, and PROVIDED THE ITEM HAS NOT BEEN PRODUCED YET. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
NO Refunds – ONLY replacement policy
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, your item will be replaced within 10-15 business days.If more than 15 business days have passed since we’ve approved your return, and you have not received your new item please contact us at inforavence@gmail.com
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